Ron's Home & Hardware in Speedway, IN Open now

Reviews about Ron's Home & Hardware

• ★ ★ ★ ★ ★

  May 31, 2020, by Rodney Jones
  I have to write this review on the strength of their business integrity. I recently ordered a garden product from Ron's Home & Hardware and when it arrived I noticed that it looked different from what I expected. Upon review it turns out that the Product Description listed all of the details, especially the information about it being "ready to use" instead of the concentrate that I thought that I was ordering. Hasty oversight on my part. Ron's Customer Service department was VERY helpful in straightening out the matter. Not only do I commend them for World Class customer service, I would not hesitate to make future purchases from them. Based on the way they treated my situation I highly recommend them to the on-line community. Sincerely, Rodney L. Jones
• ★ ★ ★ ★ ☆

  May 03, 2019, by SiempreLiveLovingly Shalom -
  Hello Becca, I want to thank you so much for the way you helped me with my purchase. The box was delivered to the office, as the package for the tea glasses was larger than the dimensions of our postal boxes. The manager went to the room where deliveries are held for tenants, upon retrieving the box, asked did I order popcorn? This was due to the noise inside the box. I signed for my item and took pictures of the box and each movement needed to open & view the contents. Then I retrieved my order confirmation email; I contacted Ron's Hardware and shared with Becca what happened to the lovely glasses during shipment. The unknown person responsible for packing and labeling the glassware - did not take any action to protect the contents - also did not include outer 'fragility handling' labels for the delivery driver. Becca was lovely! It was wonderful to be treated as a citizen with value, versus a dollar being gained or lost! She told me the steps I needed to take and what she was going to do, in order to remove the challenge and turn this into a hugely positive memory! May God truly bless Becca for her skill and compassion- and Ron's for hiring right!